If the customer purchases the product within 15 days (calculated from the date the customer receives the product), if there is a fault, the Teleshop GH after-sales service department receives the faulty product and confirms that it is a quality fault (subject to relevant national laws and regulations) to start timing. Within 24 hours (working hours from Monday to Friday, 09:00 to 12:00 in the morning, 13:00 to 18:00 in the afternoon, except for statutory holidays, power outages, etc. that cannot be handled normally), the customer's after-sales problems have been handled and dealt with the end sign means that a new order, reissue order, compensation application or refund application has been submitted for the customer.
